Contact us first
Tell us your model, year, fault symptoms and country. We confirm which components and keys are needed. Please wait for our reply before sending anything.
Europe-wide Mail-in Repair
Mercedes EIS & ESL repair
by post, across Europe.
Send the agreed components from your city in Germany or Europe to our workshop in Marl. Before you ship, we confirm your vehicle details, fault symptoms and the parts we need.
How it works
From your enquiry to return shipping
A straightforward process whether you are sending from Berlin, another German city or elsewhere in Europe.
Pack securely & send
Pack each agreed component separately, dry and protected against impact. Protect connectors and keys. Include your contact details, return address and fault description. Keep your shipment receipt.
Inspection & price approval
We inspect the agreed components and tell you the exact repair price. Repair work and any additional work only begin after you approve the cost.
Repair, test & return
After successful repair, we test the component before returning it. Return dispatch is usually within 24 hours after processing; parcel transit time is additional.
Required parts
Which parts should you send?
Mercedes EIS / EZS
We usually need the removed electronic ignition switch and every available vehicle key. A removed ESL/ELV may also be required depending on the model and fault. We confirm the parts before shipment.
EIS repair information (German) →Mercedes ESL / ELV
We confirm whether the removed electronic steering lock is needed on its own or with the EIS/EZS and keys. Please do not send the complete steering column.
ESL repair information (German) →Other vehicle electronics
ECU/TCU, SAM/BCM and instrument clusters can be sent by prior agreement. Cloning work often needs both the original unit and a compatible replacement. We confirm the exact requirements first.
ECU/TCU service (German) →Include these details in the parcel
- Your name and telephone number with country code
- Email and complete return address, including country
- Vehicle model, year and available diagnostic information
- Fault description and component part numbers, if available
Price & shipping
Repair price, processing & return shipping
The standard price for a Mercedes EIS/EZS or ESL/ELV repair is €270 including VAT per repaired component, plus shipping costs. Following a free inspection, we confirm the exact price. Existing damage and necessary additional work may increase the cost; we agree this with you beforehand.
Shipping costs for your country
Outbound and return shipping are separate from the repair price. Ask us to confirm return-shipping costs and available delivery arrangements for your country before sending parts. We do not promise one flat shipping price for all of Europe.
Processing time versus delivery time
The frequently mentioned 1–2 hours refers to suitable repairs when components are dropped off in person by prior arrangement. We confirm processing time for mail-in jobs individually. Allow additional time for parcel transport.
If you do not approve the repair price
We do not charge inspection or repair fees without your approval. For mail-in jobs, you pay the return-shipping cost. Technical repair feasibility is established during inspection.
Parcels from outside the EU
Contact us before sending a parcel from a non-EU country. The shipping route, return shipment and any necessary customs documents must be agreed for your individual case.
Our workshop
Shipping address — after confirmation
Please wait for our reply before sending your parcel.
Khan AutoschlüsseldienstHerzlia-Allee 8
45770 Marl
Germany
Your components come to our workshop in Marl
Khan Autoschlüsseldienst is based at Herzlia-Allee 8 in Marl, in Germany’s Ruhr region, North Rhine-Westphalia. We discuss the fault, repair options and price with you personally. The photograph shows our workshop reception.
About our workshop (German) →Good to know
Mail-in repair questions
Can I send parts from any European city?
We offer mail-in repairs from Germany and Europe. Please agree the required parts, shipping from your country and the return arrangements with us before sending. You do not need to visit our workshop in Marl.
Should I contact you before shipping?
Yes. Contact us using the enquiry form, telephone or WhatsApp first. We confirm the components needed for inspection before you send them.
Does Europe-wide shipping include a mobile visit?
No. Mail-in repairs take place at our workshop in Marl. Mobile visits are only offered for Mercedes EIS/EZS and ESL/ELV within our confirmed service area.
Do I need to send or tow my vehicle?
For an agreed component repair, send only the removed parts we have confirmed. We discuss whether further vehicle diagnosis is necessary based on your fault description.
Request your mail-in repair
Tell us your model, year, fault symptoms and country. We will confirm the required components and the next step.
Mail-in repair enquiry
Fields marked * are required. Sending this enquiry does not authorise a repair. Please wait for our reply before shipping parts. Legal and warranty documents are currently available in German.